Content Series

What happens when you click buy?

What functionality do you need to fulfill online orders as efficiently as possible? This 7-part series dives into what supply chain functionality you need, when you need and why you need it.

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Congrats, you got an order

*Happy dance* and now the fun part begins. This episode walks you through the first steps of what happens after a customer clicks “buy.” We talk order entry and capture, ecommerce front ends and how to determine where the inventory is coming from and how best to route it to a fulfillment center.

Now you have to fulfill order

You’ve located your inventory, and it’s at the fulfillment center. This episode breaks down the order fulfillment process and explores the capabilities you need to efficiently pick, pack and ship the order.

Getting the package to the customer

It’s time to send the order on its merry way to reach your customer. This episode walks you through the shipping decision-making process of how to get your order to your customer ASAP.

JK they don't want it

Congrats, your order was delivered! Unfortunately, the customer needs to return some of the items. This episode walks you through what you need to know about reverse logistics and how to build customer loyalty throughout the returns management process.

The other side of WMS

How critical is your warehouse management functionality? Mission critical. But warehouse management expands beyond pick, pack and ship. In this episode, we break down other aspects of warehouse management, including receiving and storing inventory, before we touch on demand planning and procurement.

It all goes back to inventory

Inventory is what makes the supply chain world go round. This episode demystifies inventory management capabilities and explains what growing brands need to manage their inventory to grow their business effectively.

Making sense of data in your reporting

Now that we’ve explored an order’s full lifecycle, it’s time to optimize your supply chain processes. This episode breaks down how you can make sense of your data to streamline your operations, including labor management, business intelligence reporting and cost and waste management, to unlock even more efficiency in your supply chain.

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