Content Series

What happens when you click buy?

What capabilities do you need to fulfill online orders as efficiently as possible? This 6-part series dives into the essential supply chain capabilities you need when customers click “buy.”

Hey ecommerce supply chain leader, do you want to fulfill your customers' orders quickly and efficiently?

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In this content series, Jonathan Porter, founder and CEO of PorterLogic, a low-code supply chain operations platform, guides supply chain leaders at high-growth organizations through the essential capabilities you need when customers click “buy.”

With this series, you’ll discover all the behind-the-scenes processes occurring when customers place orders with your company. Imagine knowing exactly which capabilities and systems are necessary for your supply chain to ensure your product is delivered with speed.

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We cover what growing brands need to know about:

  1. Order fulfillment
  2. Warehouse management and inventory management
  3. Shipping
  4. Returns management and reverse logistics
  5. Inventory control, vendor management and demand forecasting
  6. Reporting and analytics

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Tune into the “What Happens When You Click Buy” content series today! Leverage what you learn and make your supply chain an unbeatable competitive advantage.

Dive into Chapter 1
1

Congrats, you got an order!

*Happy dance* and now the fun part begins. This episode walks you through the first steps of what happens after a customer clicks “buy.” We talk order entry and capture, ecommerce front ends and how to determine where the inventory is coming from and how best to route it to a fulfillment center.
2

Now, you have to fulfill that order.

You’ve located your inventory, and it’s at the fulfillment center. This episode breaks down the order fulfillment process and explores the capabilities you need to efficiently pick, pack and ship the order.
3

Getting the package to the customer

It’s time to send the order on its merry way to reach your customer. This episode walks you through the shipping decision-making process of how to get your order to your customer ASAP.
4

JK they don't want it

Congrats, your order was delivered! Unfortunately, the customer needs to return some of the items. This episode walks you through what you need to know about reverse logistics and how to build customer loyalty throughout the returns management process.
5

The other side of WMS

How critical is your warehouse management functionality? Mission critical. But warehouse management expands beyond pick, pack and ship. In this episode, we break down other aspects of warehouse management, including receiving and storing inventory, before we touch on demand planning and procurement.
6

Making sense of data in your reporting

Now that we’ve explored an order’s full lifecycle, it’s time to optimize your supply chain processes. This episode breaks down how you can make sense of your data to streamline your operations, including labor management, business intelligence reporting and cost and waste management, to unlock even more efficiency in your supply chain.
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